Terms and Conditions of Sale

These Terms and Conditions of Sale (the “TCS”) govern the tailor-made travel planning advisory services and, where applicable, the digital travel products offered by SensVoyage (hereinafter “SensVoyage”).

They apply to any order placed by an individual client (B2C) or business client (B2B). By accepting a quote and/or making payment, the client acknowledges that they have read and accepted these TCS without reservation.

1) Service provider identity

SensVoyage (trade name)
Sole proprietorship — Mailys de Reynal de Saint Michel
Address: Quartier Magdelonnette, 97240 Le François, Martinique, France
Email: contact@sensvoyage.fr
Phone: 07 44 78 40 19
Trade register: Fort-de-France — No. 999 882 616
VAT: not applicable (article 293 B of the French CGI)

2) Definitions

• Client: any individual or legal entity ordering a service from SensVoyage.
• Service: advisory and support service for travel planning including research, recommendations, itinerary structure, and travel book creation.
• Initial deliverable: first working document sent after the first payment, containing the first booking links, initial destination information, and initial research results.
• Final travel book: final personalized document delivered once the service is completed and fully paid.
• Digital product: PDF guide, map, checklist, or any other downloadable content supplied through the online store.
• Travel day: any day included in the itinerary, from day 1 to day N, including travel days when relevant.
• Quote: document summarizing the service, its price, terms, and deadlines where applicable.

3) Nature of the services

SensVoyage provides advisory services for tailor-made travel planning: research, comparisons, recommendations, and itinerary design, without making bookings on behalf of the client.

Important: the client books their own flights, accommodations, transport, activities, and any other services with the providers they choose. The client contracts directly with those third parties, such as airlines, hotels, platforms, or local providers.

4) Ordering process

1. The client contacts SensVoyage through a form, email, or call.
2. SensVoyage exchanges with the client, generally by phone, to understand the project.
3. SensVoyage sends a summary quote.
4. The client returns the signed quote or provides written acceptance mentioning acceptance of these TCS, requesting immediate commencement of the service before the end of the withdrawal period and, in the cases provided by law and these TCS, waiver of the application of the 14-day withdrawal period.
5. The order is considered confirmed upon receipt of the first payment (article 7). The service starts from that payment.

If the client does not respond, does not provide necessary information, or does not pay within 10 days, SensVoyage may close the file. Any later restart may lead to a new quote depending on the workload.

5) Prices

Prices are indicated in euros. VAT is not applicable under article 293 B of the French CGI.

• “Escape” package: EUR 50 per travel day (minimum 3 days, maximum 20 days, up to 4 travelers).
• “Custom quote”: price indicated in the quote according to the complexity of the request.
• Last minute: departure in less than 45 days may lead to a 20% surcharge, indicated in the quote.

Travel costs such as transport, accommodation, activities, insurance, visas, and similar expenses are not included in the SensVoyage service fee unless expressly stated otherwise in the quote.

6) Quote validity

Unless stated otherwise, the quote is valid for 30 days from its issue date. After that period, SensVoyage reserves the right to issue a new quote.

7) Payment

For services priced at less than EUR 500, payment is due in full at the time of order.

For services priced at EUR 500 or more, SensVoyage may accept payment in two instalments: 50% upon order and the remaining 50% one month later.

The initial deliverable is prepared after receipt of the first payment. The final travel book is sent only after the service has been paid in full.

Accepted payment methods, depending on the quote: bank transfer, PayPal, or online payment when offered.

8) Completion times

Deadlines are indicated in the quote. They start upon receipt of the first payment and all information needed to carry out the work, including answers from the client, constraints, and preferences.

Unless otherwise stated in the quote, the initial deliverable is sent within 7 days from the first payment and receipt of the information necessary to start the service.

The final travel book is sent once the service is completed and the balance has been paid in full.

Without feedback from the client, deadlines are automatically postponed. If there is no response for 10 days, SensVoyage may close the file as provided in article 4.

Last minute: specific deadlines apply and are detailed in the quote.

9) Client obligations

• Provide accurate and up-to-date information, including dates and constraints.
• Book flights, accommodations, transport, and activities personally and verify their conditions.
• Check travel formalities such as passport, visas, vaccines, or authorizations. Information provided by SensVoyage is indicative only.
• SensVoyage strongly recommends that the client take out suitable travel insurance, including cancellation and assistance coverage.

10) WhatsApp support

When WhatsApp support is included, it is provided within a reasonable use framework, to help the client with questions related to travel and planning such as clarifications, adjustments, or practical advice.

• Hours: Monday to Friday, 8am to 4pm Martinique time (UTC-4), which generally corresponds to 1pm to 9pm in mainland France during winter time and 2pm to 10pm during summer time
• Response time: generally 24 to 48 business hours
• Support is provided until the client’s return date
• SensVoyage does not provide 24/7 emergency support. In an emergency, such as a flight cancellation, the client must first contact the relevant provider.

11) Changes and revisions

The service includes 3 global rounds of revisions to the travel book or itinerary, within the limits of what was defined in the quote.

Any additional global round of revisions beyond those 3 rounds is charged EUR 50.

Any major change, in particular a destination change, leads to an update of the quote:

• Destination change: minimum surcharge of 10%, depending on how far the work has progressed.
• No major change is accepted at the end of the project or after validation.

Once the travel book has been delivered, no feedback is possible except in the event of an error attributable to SensVoyage, such as a typo, broken link, or obvious inconsistency.

12) Delivery of the travel book

The initial deliverable is sent by email and may include first booking links, initial destination information, and preliminary research results.

The final travel book is sent by email once the service has been paid in full. The printed version, when included in the quote, is sent by post to the address provided by the client, only within France and French overseas territories.

Digital products purchased from the online store are supplied in the manner indicated on the relevant product page, generally by download, access link, or email after payment.

Postal delivery times depend on the carrier and are not guaranteed by SensVoyage.

13) Cancellation (outside withdrawal rights)

Outside the legal withdrawal cases applicable to consumers, any cancellation after the service has started leads to:

• Any sums already paid being retained and non-refundable.
• Billing for work already carried out, based on EUR 100 per day worked, within the limit of the total quote amount.

There is no “pause” option for a project. If the client wishes to resume later, a new schedule and/or a new quote may be proposed.

13.1) Termination of the service by SensVoyage

SensVoyage reserves the right to interrupt or terminate the service, after written notice, in the event of:

• non-payment of the first payment or balance by the due date;
• lack of response or missing required elements for more than 10 days;
• abuse of WhatsApp availability or repeated failure to respect the communication framework;
• disrespectful, insulting, harassing, or inappropriate behavior;
• a request that is unlawful or incompatible with the status of SensVoyage, such as booking on behalf of the client.

In those situations, any sums already paid remain acquired by SensVoyage. The client remains liable for sums due in respect of work already completed, if any, up to the total price stated in the quote.

14) Withdrawal right (consumer clients)

When the client is a consumer, they generally have a legal period of 14 days to exercise their withdrawal right from the conclusion of the contract, unless an exception provided by law applies.

For business clients (B2B), the withdrawal right does not apply.

15) Liability

SensVoyage is bound by a best-efforts obligation: it commits to providing a serious, personalized service based on relevant research and recommendations, without guaranteeing a result in terms of price, availability, or the absence of unforeseen events.

SensVoyage cannot be held liable for price changes, lack of availability, cancellations, delays, strikes, weather conditions, natural disasters, administrative decisions, or any other event attributable to third parties.

Once the service has been delivered, meaning the research, recommendations, and travel book have been provided, it is considered completed. No refund is due because of external events affecting the trip.

16) Intellectual property

The travel books, documents, content, and recommendations produced by SensVoyage are protected and intended for the client’s strictly private use only.

• Reproduction, distribution, or resale is prohibited without written authorization.
• Commercial use is prohibited.

17) Personal data

Personal data processing is described in the privacy policy.

18) Complaints, disputes, and mediation (B2C)

Complaint process: any complaint must be sent in writing to reclamation@sensvoyage.fr with the subject “Complaint - Full Name - Quote reference”. The client should indicate the quote reference, order date, facts, supporting documents, and the requested solution. SensVoyage acknowledges receipt within 48 business hours and endeavors to respond within 15 business days. For complex requests, this period may be extended to 30 business days, with information to the client.

Error correction: in the event of an error attributable to SensVoyage, such as a typo, broken link, or obvious inconsistency, the client is invited to report it within 7 days after delivery. SensVoyage will correct it free of charge. Any modification request unrelated to an error may lead to an additional quote.

19) Governing law and jurisdiction

These TCS are governed by French law.

In the event of a dispute, after an attempt at amicable resolution and, where applicable, mediation, the competent courts will be determined according to ordinary rules of law.

20) Contact

For any question: contact@sensvoyage.fr.